.avif)
.png)
Ctrl Alt Ltd Complaints
Ctrl Alt Ltd
Company Number: 16547640
Ctrl Alt Ltd is a company registered in England and Wales (No. 16547640). Ctrl Alt Ltd is authorised and regulated by the Financial Conduct Authority (FRN: 1045023). Our registered address is 86-90 Paul Street, London, England, EC2A 4NE.
Company Number: 16547640
Ctrl Alt Ltd is a company registered in England and Wales (No. 16547640). Ctrl Alt Ltd is authorised and regulated by the Financial Conduct Authority (FRN: 1045023). Our registered address is 86-90 Paul Street, London, England, EC2A 4NE.
Complaints Handling
We will handle all complaints in line with our standard process.
If you have a complaint about our services, you can email us at complaints@ctrl-alt.co or write to us at our registered address.
What we’ll do:
- Acknowledge the complaint within 24 hours and explain the next steps.
- Investigate what happened - we try to resolve all complaints quickly and fairly within 3 working days of receipt. We may need to take more time to investigate the complaint; in which case, we’ll update you after 5 working days then at least every 4 weeks.
- We aim to resolve all complaints within a maximum timeframe of 8 weeks.
- We’ll tell you what we think would be a fair way to resolve your complaint and the reasons why.
If you don’t agree with our proposed resolution, you may refer your complaint to the Financial Ombudsman Service who can be contacted using the details below:
complaint.info@financial-ombudsman.org.uk
0800 023 4567
Exchange Tower, London, E14 9SR
The Financial Ombudsman Service may not be able to investigate complaints from professional clients or eligible counterparties, this will be for them to determine. We will apply our standard complaints handling process in all cases.
If you have a complaint about our services, you can email us at complaints@ctrl-alt.co or write to us at our registered address.
What we’ll do:
- Acknowledge the complaint within 24 hours and explain the next steps.
- Investigate what happened - we try to resolve all complaints quickly and fairly within 3 working days of receipt. We may need to take more time to investigate the complaint; in which case, we’ll update you after 5 working days then at least every 4 weeks.
- We aim to resolve all complaints within a maximum timeframe of 8 weeks.
- We’ll tell you what we think would be a fair way to resolve your complaint and the reasons why.
If you don’t agree with our proposed resolution, you may refer your complaint to the Financial Ombudsman Service who can be contacted using the details below:
complaint.info@financial-ombudsman.org.uk
0800 023 4567
Exchange Tower, London, E14 9SR
The Financial Ombudsman Service may not be able to investigate complaints from professional clients or eligible counterparties, this will be for them to determine. We will apply our standard complaints handling process in all cases.